Booking conditions

The realization and confirmation of reservation made through our travel agency TRASMEDTOUR.com is the formalization, between the client and the agency, of a contract with guarantees for both parties.

The acceptance of these general conditions of reservation, entails the authorization by the user that their data form part of the file "web clients" of TRASMEDTOUR S.L. hereinafter TRASMEDTOUR, and the treatment of these files will be regulated according to what is stated in our privacy policy. Clients of the website "www.TRASMEDTOUR.com" declare that they are over 18 years of age with the legal capacity to sign contracts and contract services.

INFORMATION ON SERVICES

 The descriptions, images, graphic or iconographic representations related to the services and / or localities and / or geographical areas, as well as the commercial names, trademarks or distinctive signs of any kind, contained in www.TRASMEDTOUR.com, are intended to provide the as much information as possible to the client and have been provided by our suppliers and TRASMEDTOUR collaborators.

If due to force majeure or any incident attributable to TRASMEDTOUR, the service is not available once the purchase is made, TRASMEDTOUR will inform the customer of the incident through any of the contact forms provided by the customer (email, telephone. ..) offering the possibility of total or partial cancellation of the service, without prejudice to the exercise of the right of withdrawal that corresponds to the client in accordance with the provisions of these general conditions of use.

 Some products may be subject, in addition to these general conditions of use, to special conditions of sale. These particularities will be visible to the customer in the description of the product along with the rest of its conditions.

These conditions of use may be modified based on the corresponding special conditions of sale of the service, these special conditions of sale will prevail over these general conditions of use. Therefore, the client must pay special attention, in addition to the conditions of use, to the special and particular conditions of sale of the selected product, if any, which will be understood to be accepted when the client proceeds to contract the service.

The quality and content of the services provided by the hotel / tourist establishment will be determined by the official tourist category, if any, assigned by the competent body. Given the current legislation in this regard, which establishes only the existence of single and double rooms allowing that in some of the latter a third / fourth bed can be enabled. It will always be estimated that the use of the third bed will be done with the knowledge and consent of the people who occupy the room. This tacit estimate derives from the certain circumstance of having been previously warned as well as of the room being reflected as triple all the reservation forms and in the final tickets and / or documentation of the trip. Likewise, in the case of double rooms for the use of up to four people when so specified in the program / brochure offer. The composition of double rooms with a capacity of up to 4 people is also very widespread, but distributed in 2 beds of 1.35 cm each, and they do not allow extra beds, so the third / fourth people have to share a bed. In all these cases, TRASMEDTOUR is not responsible for the composition of the rooms in each establishment. 

For the application of discounts for children and / or third or fourth people in the same room, it is essential, as a general rule, that the minimum full payment is 2 people. It is also for general use, that if no reference is made to a room supplement for individual use, the minimum charge is 2 people.

The usual time for entry and exit at the hotels depends on the first and last service that the user is going to use. As a general rule, the rooms may be used from 12 noon on the day of arrival and must be vacated before 12 noon on the day of departure. As tourism competences are transferred to the Autonomous Communities, these schedules may vary depending on the destination. Normally, reservations are guaranteed until 8:00 p.m. and if you arrive later, you have to reconfirm directly with the establishment. In the absence of any notice, the hotel establishment can dispose of the room and the client lose all their rights over it and without the possibility of claiming or returning the contracted services.

 In the apartments, when making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people who must occupy the apartment, without omitting children regardless of their age. It is noted that the administration of the apartments can legally refuse to admit the entry of undeclared persons, and there is no room for any claim for this reason. In some cases there is the possibility of enabling extra beds or cots, which must be requested by the clients before the contract is finalized, and which, unless otherwise mentioned, will not be included in the published price of the apartment. In the rental of apartments, in general, the corresponding lease contract must be signed in situ according to the authorized official model and must be signed by the consumer who will pay the corresponding deposit or civil liability insurance to respond for any damage if it is required. . The collection of keys will take place as a general rule from 5:00 p.m. on the day of arrival and evacuation around 10:00 a.m. on the day of departure. Except in those cases where the reservation documentation indicates otherwise. Given the peculiar operation of this type of establishment, we highly recommend strict respect for these hours, to avoid possible damages and inconveniences that are difficult to remedy. 

The dates and times of operation of the air conditioning and swimming pools services depend on the establishment and these services are subject to possible technical shutdowns. For this reason, TRASMEDTOUR is not responsible for the correct operation of the same, at the full discretion of the client.

 When the offer is full board, the services will be breakfast, lunch and dinner. Dinner being the first service to be provided by the establishment and lunch on the day of departure: the last (unless the client specifies otherwise when making the reservation). For half-board reservations, the services that the establishment will serve will be dinner and breakfast, with exceptions.

The parking or garage service is subject to availability of places and hours by the establishment and in any case it does not imply that it is free and will be paid directly. Also in the case of cribs, whose availability will be limited, upon request and with a possible charge (direct payment) at the establishment.

The acceptance of domestic animals in tourist establishments is very restricted. So if you have one, you must consult this possibility at the time of making the reservation request. And as a general rule, they are paid directly at the hotel (guide dogs are excluded from this rule).

Due to the coronavirus (COVID-19), all accommodations are taking steps to ensure the safety of customers and staff. For this reason, some services and facilities of some establishments may be limited or not be available without prior notice, by decision of the management or property of the accommodation; which implies the exemption of any responsibility to TRASMEDTOUR.

SERVICES PRICES

 The prices offered through www.TRASMEDTOUR.com include the VAT in force at the time of booking. Prices do not include expenses arising from changes, modifications and / or cancellations of the contracted services, nor do they include local rates according to destination.

TRASMEDTOUR reserves the right to modify prices at any time, without prejudice to purchases made previously.

See at the bottom of the page:

Information on the Tax on stays in tourist establishments in the Balearic Islands [ECOTASA], applicable to a stay with a limit of 8 days, 50% discount corresponding to the ninth and subsequent days in the case of stays in the same tourist establishment for more than eight days and direct payment at destination. Exempt for persons aged 16 years or less. Low season (1/11 to 30/04) 75% discount.

Tax information on stays in tourist establishments in other parts of the world.

CONTRACTING OF SERVICES AND FORMALIZATION OF REQUESTS

The contracting of services through "www.TRASMEDTOUR.com" is carried out following the purchase procedure. TRASMEDTOUR will send by email to the customer, within a maximum of 48 hours after receiving the order, an email with acknowledgment of receipt of the confirmation of the service purchased. The purchase, and of course the contract will be formalized at the time of partial or total payment of the service by TRASMEDTOUR.

SERVICES PAY

The payment of the services acquired through the website ´www.TRASMEDTOUR.com´ will be made at the moment in which the client receives from TRASMEDTOUR an e-mail with acknowledgment of receipt with the purchase confirmation. Likewise, TRASMEDTOUR will not accept payments by bank transfer, in the case of reservations with entrances to the establishment within a period equal to or less than 96 hours.

The proof of purchase of the service order will be available at any time, upon written request via email to TRASMEDTOUR to your e-mail account: INFO@TRASMEDTOUR.COM

The customer may make the payment by credit or debit card: Visa, Visa Electron, Mastercard, and / or other similar cards that the POS payment gateway allows at the time, or by bank transfer [indicating in it the name of the holder service and reservation locator]. The payment card must have as issuing financial entity a Spanish bank or savings bank or a branch or subsidiary financial entity of a foreign financial entity established in Spain.

In case of payment by bank transfer, TRASMEDTOUR is exempt from guaranteeing the purchase after 48 hours. Therefore, the client is requested to send proof of payment by e-mail to TRASMEDTOUR (INFO@TRASMEDTOUR.com) within 24 hours after purchase

TRASMEDTOUR has the highest commercially available security measures in the sector. Likewise, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only decryptable for the client's computer and that of the website www.TRASMEDTOUR.com.Caso de que se produjera algún cargo indebido o fraudulento en la tarjeta utilizada para compras en el sitio web www.TRASMEDTOUR.com, el cliente lo notificará a TRASMEDTOUR, a través de su cuenta de correo: info@trasmedtour.com, en el menor plazo de tiempo posible, con el objeto de que TRASMEDTOUR inicie las gestiones necesarias para resolver la incidencia. 

TRASMEDTOUR states that it does not have access to or store sensitive data regarding the means of payment used by the client. Only the payment processing entity will have access, once the purchase process is finished, an electronic document formalizing the contract is generated, which is kept on file in TRASMEDTOUR at the customer's disposal (if needed).

TRASMEDTOUR ensures the security of customers and their transactions through the website www.TRASMEDTOUR.com, for this it has implemented a program for detecting possible fraudulent operations, for which it reserves the right to require additional information from users, even after having made one or more service contracts, through www.TRASMEDTOUR.com in order to reconfirm that the client has actually made and authorized said purchase / s and in this way definitively close the transaction / s /it is.

TRASMEDTOUR reserves the right to make verifications by telephone on the identity of the client, and / or request a confirmation or authorization in writing signed by the client responsible for the purchase / s and a copy of the current official identification with photograph of the same to confirm their identity, forcing itself to protect said information with the highest security measures available, according to the validity of the Federal Law on Protection of Personal Data Held by Private Parties. 

If the client does not provide the information / documentation requested within the agreed period, TRASMEDTOUR reserves the right to act accordingly, being able to automatically cancel

their reservations without the need for prior notice, or responsibility for TRASMEDTOUR and will proceed to the automatic refund of the amount / s / s paid / s by the customer for said / s purchase / s.

This procedure is for the safety of TRASMEDTOUR clients and therefore, by accepting these general conditions of use, the procedure for detecting possible fraudulent operations referred to above is accepted, without responsibility for TRASMEDTOUR, and TRASMEDTOUR is also authorized to provide the information and additional documentation provided is used for future customer transactions. 

CANCELLATION AND MODIFICATION OF SERVICES

Clients may cancel or modify the contracted services provided that the particular reserved offer allows it. This information will be provided to the client after consulting the provider by TRASMEDTOUR.

The client must make his reservation cancellation through the web and will receive an initial cancellation document that registers this operation with the expenses of the establishment, despite this; All cancellations will be reconfirmed by TRASMEDTOUR with a final document that also indicates the reconfirmation by the provider and its expenses, if any, always considering a maximum cost of € 15 per room.

The client must request his reservation modification in writing to TRASMEDTOUR, either from the reservation itself through his client account, or by sending an email to info@trasmedtour.com and taking into account that the management of the same entails a processing of minimum 24 hours. This does not imply your immediate confirmation. Once the appropriate steps have been taken, the possible cost of the modification of each particular case will be specified, applying the current rate in force at the establishment at the time of the modification and considering a minimum cost of € 15 per room.

RESERVATION WITH PARTIAL PAYMENT: In a reservation made with this payment method, the client can cancel their reservation as in any other, complying with the cancellation conditions shown in it and with an additional charge of € 15 per room as It is indicated when selecting this payment method in the reservation process.

TRASMEDTOUR reserves the right to cancel orders in the cases and in accordance with the terms and conditions indicated in the "Payment of services" section of these general reservation conditions. 

EXCLUSION OF LIABILITY

TRASMEDTOUR acts as an intermediary agency and undertakes with the utmost diligence to offer truthful information on its website so that all the data it shows is truthful, without typographical errors and is updated.

To this end, TRASMEDTOUR acts with the utmost diligence with all the means within its reach and in the event that at any time an error of this type occurs, at all times beyond the control of TRASMEDTOUR, it would immediately proceed to your correction.

The information, prices and images have been provided and facilitated by the different suppliers or collaborating establishments, either directly or indirectly through their web platforms or online channels; For this reason, TRASMEDTOUR does not accept any responsibility for any inaccuracies that may occur, nor will it be responsible for damages or losses derived from the infractions of any user that affect the rights of another user or third parties, including: copyright, trademark, rights. patents, confidential information and any other intellectual and industrial property rights; the inappropriate use of the service as a consequence of a faulty configuration of the user's computer equipment; the insufficient capacity to support the computer systems necessary for the use of the services offered or the purchase decision based on a typographical error, in the case of such a disproportionate difference with respect to the average price of the online market for that product, which results obvious and notorious to any person of medium diligence that it is an error; case in which TRASMEDTOUR could cancel the user's reservation services.

Within the website, links can be made to other external websites over which TRASMEDTOUR has no control and for whose content it is not responsible.

EARLY DEPARTURES

 TRASMEDTOUR does not undertake to make any refund in case of early departure from the establishment by the client. For this reason, it recommends the contracting of the optional cancellation insurance.

LIABILITY OF TRASMEDTOUR

Without prejudice to the provisions of the applicable regulations, TRASMEDTOUR's liability in relation to the intermediation in the sale of services through the website "www.TRASMEDTOUR.com", will be limited to the purchase price of said services.

TRASMEDTOUR is committed to solving the problems that may arise and to offer all the necessary support to the client to reach a quick and satisfactory solution to the incidents that may arise on the website "www.TRASMEDTOUR.com".

TRASMEDTOUR reserves the right, always in compliance with the applicable regulations, to modify the conditions of application of the promotions, or to extend them by duly communicating it, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly , abuse or unethical behavior in their participation (such as massive purchases, commercial activities, fraudulent activity, among others).

MODIFICATION, PARTIAL NULLITY AND INTEGRITY OF THE GENERAL RESERVATION CONDITIONS

 In the event that any clause of these general conditions of use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of said general conditions of reservation.

 The non-exercise by TRASMEDTOUR of any right derived from these general booking conditions will not be interpreted as a waiver of said right, unless expressly waived in writing by TRASMEDTOUR or prescription of the action that in each case corresponds.

 TRASMEDTOUR reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website "www.TRASMEDTOUR.com", as well as the general reservation conditions and privacy policy. Users will always have these reservation conditions in a visible place, easily accessible for any queries they want to make. Users must carefully read these general reservation conditions each time they access the website "www.TRASMEDTOUR.com", accepting them being a prior and mandatory step to contracting any available service.

 These general reservation conditions and the contract that documents the acquisition by the client of the services constitute the express and sole will of TRASMEDTOUR and the client in relation to its object and invalidates and replaces any other agreements or contracts, verbal or in writing. , reached by the parties previously. Any modification of these general reservation conditions or of the contract that documents the acquisition of services must be made in writing and by mutual agreement between TRASMEDTOUR and the client.

APPLICABLE LAW, JURISDICTION AND TERMS

These General and Reservation Conditions are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Terms that are not expressly defined in these booking conditions will have the meaning attributed by TRASMEDTOUR on the website www.TRASMEDTOUR.com. These conditions will prevail over any other / s, unless agreed in writing between TRASMEDTOUR and the client. The client who accesses the website www.TRASMEDTOUR.com and / or makes the contracting of services through it will be bound to these general reservation conditions as they are written at the time of contracting the services.